We think and consider things carefully. We develop strategies, brands and partnerships; create integrated campaigns, design for print, for the web, for exhibitions and we develop sales environments and innovative installations. We work and collaborate with film-makers, photographers, artists and illustrators – above all else, every client truly matters and every brief a special opportunity.

 

Our Work

Our approach is to consider each brief without pre-conception; to consistently strive to add real value through strong foundations, fresh thought, compelling ideas and media, robust technology and an overarching commitment to excellence.

Project:
Canaletto

Canaletto

For Orion Capital Partners

A remarkable sculptural residential tower designed by Ben van Berkel’s UNStudio in Amsterdam that overlooks Islington, Shoreditch, Clerkenwell and the City. Socrates were responsible for naming and branding of the building alongside all the related marketing collateral, films, on-site dressing and advertising associated with the project.

Deliverables: Branding, literature, website, films, hoarding, marketing suite, advertising, digital marketing, direct mail, interactive media and events and partnerships

Website: www.canalettolondon.com

Project:
Chiswick Park

Chiswick Park

For Blackstone Group

Socrates were appointed to adjust the positioning of Chiswick Park in order to balance the emotional with the rational arguments for locating at this world-class headquarters business campus. The brief has extended through brand and printed collateral to extensive digital activity, on-site presentation suites, events and film.

Deliverables: Branding, literature, websites, digital marketing, events, marketing suite, presentations, advertising, direct mail, merchandising

Website: www.enjoy-work.com

Project:
Residential at King’s Cross

Residential at King’s Cross

For King’s Cross Central Limited Partnership

Socrates have been closely involved in developing naming, branding and holistic marketing strategy and positioning related to the first residential buildings at King’s Cross. This has included ArtHouse, Tapestry, The Plimsoll Building and Gasholders and the related literature, advertising, digital and exhibition collateral.

Deliverables: Branding, literature, websites, digital marketing, advertising, exhibitions, events, packaging, interactive presentations

Project:
Retail at Kings Cross

Retail at Kings Cross

For King’s Cross Central Limited Partnership

Socrates were appointed to develop an interim brand and related visual language for the retail elements of the 67 acre King’s Cross neighbourhood. This extended to a significant commission to wrap the German Gymnasium at the entrance to the area during refurbishment and installations within the recently completed shop units on King’s Boulevard.

Deliverables: Branding, literature, window displays, building wraps, hoarding

Project:
Leo

Leo

For London Executive Offices

Socrates developed the brand and visual language for a substantial serviced office group delivering some of the finest facilities in prime central London. Alongside multiple applications and guidelines, Socrates has been involved in the production and direction of a library of images that underpin the Leo’s positioning as best in class.

Deliverables: Branding, art direction, literature, website, advertising

Website: leo.co.uk

Project:
Socrates Q

Socrates Q

SocratesQ embraces the work of QLDG that has specialised in the yacht and superyacht market over the last 14 years. Formerly based in Nice, the team has been involved in the branding or literature of many manufacturers, designers and brokers alongside numerous individual yachts. This has extended to the supply of diverse branded products and bespoke merchandising.

Deliverables: Branding, brand guidelines, literature, advertising, websites, merchandising, event branding and collateral, and catalogues

Project:
Various

Various

Socrates has long been involved in the branding and marketing of luxury real estate, we have now established SocratesQ which brings the specialist knowledge of yachts, superyachts and marinas of previously Nice based QLDG alongside the existing branding, media and partnership expertise of Socrates.

Project:
Gasholders

Gasholders

For Argent LLP

Socrates created a brand, alongside extensive printed literature, advertising and exhibition collateral for the amazing Gasholders residential being built within a refurbished triplet of Grade II listed, cast-iron gasholder guide frames at the heart of King’s Cross. With architecture by Wilkinson Eyre and landscape by Dan Pearson Studio, the brand, palette and accompanying visual language has been heavily informed by the 19th century architecture of the guide frames and their detailing, alongside the circularity and complexity of shapes involved.

Deliverables: Branding, literature, films, hoarding, marketing suite, advertising, digital marketing, interactive media and events and partnerships

Project:
Branding

Branding

Our People

Our work is about people; work researched, considered, inspired, created, developed and delivered by people for people. We believe in teams, in experience; in unfettered talent, commitment and sheer bloody-minded hard work.

Producer

Married to a cavalier King Charles Spaniel, engaged to Ms Chanel and Signor Ferragamo and dating a variety of Middle Eastern food. Apparently utterly devoid of any culture whatsoever.

Digital Programmer

Is oddly obsessed by the Memphis Belle, Spirit of St Louis and the Treaty of Friendship, Cooperation and Mutual Assistance. Equally partial to intelligent Greeks, whilst utterly revolted by Amanita muscaria and all their friends. Fair enough.

Olly Dadak
Director

Would frankly prefer to be in Provence or spoiling a walk. Has always been slightly Afraid of Virginia Woolf and is particularly attracted to regressive jazz and lumbar support. Likes beef.

Creative Strategist

A Jung loving cynophilist who adores painting barefoot to Yo-Yo Ma and is rather partial to yoga and Rainer Maria Rilke in the rain. Harbours an ill-concealed hatred for melons, liquorice and fundamentalism. Tends to have puppies if idiots do not use the Oxford comma. Challenging……

Victoria Oliver
Director

Adores extreme weather, Oscar Neimayer, rollercoasters and eggs benedict. Would generally prefer to be Enid Blyton shopping in New York in a thunderstorm. Does not like milk but does like Richard Netura.

Production and Studio Management

Unhealthy attachment to sport and dogs. A lover of food and will travel to keep his tongue smiling. Dismal but enthusiastic musician who adores blues. Wears anorak when discussing technology.

Mark Scott
Director - Head of Design

Addicted to fine coffee, liquorice and excellent red wine. Sadly invented font charades, adores maps and swims deeply with plankton. Likes the word mellifluous and photographs manhole covers. Mmmm.

Senior Artworker

Hopelessly devoted to the visionary artist Austin Osman Spare whilst collecting Japanese woodblock prints and ex-libris plates. Devoted to tchotchkes, which he wraps lovingly in swathes of cod-liver oil imbued calico. Interesting guy.

Senior Account Manager: Digital

Would happily expire to the Garden State film soundtrack, whilst reading for the twenty-seventh time the Chronicles of Narnia. Equally odd about any British films and David Attenborough. Likes fashion.

Administrator

Lusts after basking, black tips, leopards and hammerheads whilst aggressively consuming all celluloid and unadulterated Black Ivory or Jamaican Blue. Adores steep inclines but detests liquorice, wind and the Central Line. Fair enough.

Designer

Has a indelicate love of Charleston’s Shepard Fairey, the blues and a variety of trainers. Allegedly cooks well and draws. Is emotionally allergic to tea of every description including hand-rolled from the Himalayas

Designer

Embarrassingly passionate about flea markets, jellyfish and ballet; reads Patti Smith and listens to Vanoni whilst eating her mother. Loathes cockroaches and flying. Canadian…….

Account Director

Finds wildly eccentric people and warm sand highly engaging, particularly when accompanied by Harvey the Hound. Becomes mildly psychopathic when accosted by rampant eggs, Chikungunya or Negative Nancies in queues. Prefers strawberries.

Director - Socrates Q

Passionate about architecture; deeply excited by food and even creating it; rather partial to travel. However, a profound and intense hatred of incompetent grammar and the microwave.

Account Manager

Profoundly partial to everything sweet, banknotes from around the globe and abusing perfectly innocent canvas with paint. Loathes lizards, however well dressed, incessant sunshine and running out of trifle on Monday. Mildly odd.

Designer

Utterly besotted by strong colours and ridiculously interesting gadgets; also very fond of intelligent dogs that ride penny farthings. However, loathes crowds munching marmite, Ivete Sangalo and centre forwards.

Head of Production

Passionate about red wine and old roses. Unfortunately reads Nordic fiction accompanied by Chopin or Jovi. Reassuringly walks in forests and dances normally. Remains depressed to have neither dog or cat.

Account Manager

Passionate about power of Pachamama and tumbling down a squirrelly vortex of design, fashion and film, preferably Hispanic. Allergic to the ridiculous avocado, mashed, sliced or baked, dark grey skies and the delights of queuing. Complicated…

Senior Account Manager

Simply loves anything beautiful and damned this side of paradise and with a particular penchant for Jenny Saville; prefers to write with Namikis on small coloured pieces of paper. Hates smudges and things moving slowly. Surprising…

Senior Designer

A profound and positive relationship with red wine, the Lake District and baking bread, alongside the unfettered joy of old ladies roaring with laughter. An equally profound but negative relationship with elevators and salad spinners.

Account Manager: Social

Smitten with rice, ginger and gochujang whilst acquiring engaging objects from around the world; loves hiding behind sofas but utterly loathes Maria Callas, Tito Gobbi and bottles of Carlo Rossi. Fussy…

Accounts Administrator

Adores cycling and hiking boots for some odd reason and reads everything voraciously. Reassuringly hates black pudding and consequently never knowingly walks to Ramsbottom. Mmmm.

Designer

Completely besotted with food of every kind; utterly obsessed by hand-made paper and exotic envelopes whilst allergic to cricket, raw tomatoes and people who don’t fold their clothes. Tricky.

Andrew Derrick
Creative Director

Obsessive, compulsive collector and bibliomaniac. With equal fondness for photography, Inuit sculpture, masks and tupilaks. Remains horrified that he turned down a sitting with Horst. Dislikes tupperware.

Accounts Manager

Passionate about puzzles and slightly bewitched by the time of ten twenty-two; also likes learning languages and foreign adventures  He is not enamoured by planes that get lost, sunrise or English drizzle. Slightly odd.

Account Executive: Social

Sadly, partial to panting in woods with Scandinavian dancing queens and drinking gin to Nordic Noir. Loathes gorgonzola, Cornish yarg and all Lincolnshire poachers; hostile to gherkins and map reading. Mildly weird….

Account Executive

Very partial to enthusiastic rollerskating and hosting dinner parties whilst simultaneously painting well considered masterpieces. However, an utter loathing of Jack Frost, the idiocy of running and grossly stupid people. Tricky….

Account Executive

Profoundly partial to iced coffee and celluloid, playing beach football with gin and a touch of lemon. Highly irritated by overweight dawdlers, New York fairy tales on repeat and buffering.

Account Manager

Has a penchance for excessively strong French cheese and dogs with firsts in modern languages. Less passionate about weak coffee, indecisive dawdlers and spending anytime at all in Morden.

Account Executive

Infatuated by bucatini, penne and rigatoni, and by tripping the light fantastic whilst immersed in a woman in white with a heart of darkness. A full blooded pluviophobe, she particularly dislikes fussy diners and grumpy strangers.

Astrea Asset Management
Canary Wharf Group
King's Cross
Orion Capital Managers
Argent
Caroline Baker London
LEO
Pacific Investments
Berry Bros & Rudd
Chiswick Park Enjoy-Work
London & Metropolitan
PMB Holdings
Blackstone
Frasers Property
Chelsfield
Quantum
Sotogrande
Gardiners & Theobald
Melford
Northacre

TERMS & CONDITIONS
Welcome to our website. Use of this website is subject to the terms and conditions set out below and by using the website you show your agreement to such terms.

Registered office address:
3 Stephendale Yard
1 Stephendale Road
London
SW6 2LR

Cookies
Cookies are used on our website to improve your user experience. Primarily we use cookies to recognise you as a return user, to allow you to log in to view the website and for analytical purposes to monitor the number of hits and pages viewed on our site.

Cookies are small files that are stored on your computer when you visit a website. There are a number of cookies that websites use, however our cookies are simply to determine that you are a return user, allow access to the website and for our website analytics.

We use the following cookies on our website:

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Changing your cookie preferences

You can configure your website to not accept cookies. This may limit your browsing experience of our site and not all areas of the site may work correctly for you.

The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.

Changes
Socrates Communications Ltd reserves the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of the website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.

Website User Conduct
Users of this web site are prohibited from:
disrupting or interfering with the security of the site or otherwise abusing any service provided on the site or linked websites.
disrupting, interfering or abusing any other user’s enjoyment of the site.
obtain unauthorised access to any part of the site that is restricted from public access.

Links
The website may contain links to other sites. Although utmost care is exercised in providing links to sites that share our high standards, Socrates Communications Ltd shall not be responsible for the content, security, availability and privacy practices used by such linked sites. The linked pages are provided for the convenience of our website users only and do not constitute an approval of their services or practices. Links from other websites to our site do not require prior permission from us but deep linking into any other page of our site should not be effected without prior permission from us.

Indemnification by Users
Users of Socrates Communications Ltd website agree to indemnify, defend and hold the website operators, officers, directors, employees, agents and business partners harmless from any loss, liability, claim, demand, damage or expense asserted by any third party relating to a visitor’s use of this website or breach of these terms of use.

Limitation of Liability
The operators of Socrates Communications Ltd website will not be liable to users or any third party for any damages however caused, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use or misuse of this website.

Data Protection Act Policy
The Data Protection Act Policy of Socrates Communications Ltd is incorporated by this reference into this website terms of use and describes the information collected when you visit this site and how such information is used.

Information Collected
Users of our web site can visit the site without revealing their identity or providing information about themselves. We collect information directly from users when they voluntarily submit their personal information to us. At certain parts of our website, we may provide the opportunity for users to register to access information further within the website. It is completely up to users to provide us with their personal information.

Use of Collected Information
Generally, visitors are informed of the use of their personal information at the time of collection. Normally, personal information provided or collected is used to respond to inquiries, to process requests and to legitimise requested access to restricted information. We may share visitors’ personal information with other companies that we have hired to provide services to us. Such companies are contractually bound to adhere to our Data Protection Act Policy and to use such personal information strictly for the performance of the particular services only.

Security of Collected Information
Socrates Communications Ltd maintains strict physical, electronic and administrative safeguards to protect user’s personal information from unauthorised or inappropriate access. Employees, business partners and affiliates who misuse a user’s personal information are subject to legal or disciplinary actions.

User’s Access to Collected Information
Users of our website may review and update any personal information that is provided to us or collected through this web site and actually stored by us on written request to Socrates Communications Ltd.

Copyright / Trade Mark Notices
The website operator, affiliates and business partners each reserve copyright in all content that they provide to the site, including but not limited to design, text, software, drawings, graphics and other files. No part of this website may be republished, reproduced, downloaded, displayed, distributed, posted transmitted or sold in any form or by any means in whole or in part without prior written permission of the copyright owner. Users of this website may not reproduce and reuse for any commercial purpose whatsoever any aspect of the website content. The rights owners, therefore, retain copyright in all page headers, button icons, collection material, custom graphics and all other types of graphics used on this site and these may not be copied or imitated without the rights owners’ permission. The trade marks, logos and service marks displayed on this site belong to the operators of this website and others who have contributed to the design of the site. The owners of the marks on this site retain exclusive rights in and to the marks. Nothing grants users the right to use, reproduce or display any of the marks without prior authorisation from Socrates Communications Ltd.

Disclaimers
Whilst Socrates Communications Ltd has taken care in the preparation of the contents of this website, this website and the information contained in it are provided on an “as is” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Socrates Communications Ltd be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (directly or indirectly) nor any indirect, economic, consequential or special loss does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information. Socrates Communications Ltd does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the material.

Socrates Communications Ltd is not responsible if you are unable to access or use the website.

Jurisdiction and Law
It is intended that the information contained in this website shall be used by British residents. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank you for reading our privacy notice.

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

This privacy notice aims to give you information on how we collect and process your personal data, including any data you may provide to us directly via our website or otherwise.

It is important that you read this privacy notice together with any other privacy notice, fair processing notice or privacy policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

This privacy notice covers nine specific areas, set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. GLOSSARY

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how Socrates Communications collects and processes your personal data through your use of this website or your interactions with us.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER

Socrates Communications is the controller and is responsible for your personal data (collectively referred to as “Socrates Communications”, “Socrates”, “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us by email at info@socratesint.com.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows.

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to make a cancellation, but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you, including:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:avail of our products and services;
subscribe to our service or publications;
request marketing to be sent to you;
enter a promotion or survey;
provide feedback;
respond to an event invite;

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below, some of which may be based outside the European Economic Area (EEA).Identity and Financial Data from credit reference agencies.

Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers;

Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party, such as a seller if you are a prospective buyer of property) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data, other than in relation to sending third party direct marketing communications to you in your personal capacity via email or text message. You have the right to withdraw consent to marketing at any time.

4. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To arrange for marketing materials to be provided or created for you

(a) Identity

(b) Contact

Performance of a contract with you

To process and administer our services and sales, including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you(b) Necessary for our legitimate interests (to deliver our services, to grow our business)

(b) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

To manage our relationship with you, which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey or provide other feedback

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services, or trends in our sales)

To enable you to partake in a competition, to complete a survey or to provide other feedback

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, or trends in our sales)

To invite you to and organise events

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to deliver our services, to grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services or our sales trends, to develop our services, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about products/services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products/services, to market properties and to grow our business)

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly in relation to marketing and advertising.

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (marketing).You will receive marketing communications from us if you have requested information from us, purchased goods or services from us or provided us with your details when you have entered a competition, attended an event, registered for a promotion with a view to marketing and, in each case, you have not opted out of receiving that marketing.

THIRD-PARTY MARKETING

We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.

OPTING OUT

You can ask us or third parties to stop sending you marketing messages at any time by contacting us or them and making that request.Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transaction.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the details above.If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Internal Third Parties (as set out in the Glossary).

External Third Parties (as set out in the Glossary).

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets (including property). Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS
Some of our External Third Parties are based outside the EEA, so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by having at least one of the following safeguards in place:
we transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries;
where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

HOW LONG WE KEEP YOUR DATA FOR

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.In some circumstances you can ask us to delete your data (see the next section for further information).In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. They are rights to do the following.

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party, such as the seller of a property) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data’s accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. 
We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us using the details provided above.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. GLOSSARY

LAWFUL BASIS

Legitimate interest means (when the interest is ours) the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. This can also be a lawful basis for processing your personal data. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). The legitimate interest of third parties can also be a lawful basis for processing your personal data.

Performance of contract means the performance of a contract to which you are a party or the taking of steps at your request before entering into such a contract. This can also be a lawful basis for processing your personal data.Compliance with a legal or regulatory obligation we are subject to can also be a lawful basis for processing your personal data.

THIRD PARTIES

Internal Third Parties
Other companies in our corporate group who may act as joint controllers or processors and who may be based inside or outside the EU.

External Third Parties
Service providers who may act as processors based inside or outside the EU and who provide IT, system administration and other services.
Professional advisers who may act as processors including lawyers, bankers, auditors and insurers based inside or outside the EU who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities who may act as processors based inside or outside the EU who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data’s accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party.

We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

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